Simplified client management

Client management involves overseeing and coordinating an organization's interactions with its clients and potential clients. The main goal is to build and maintain positive client relationships, ensuring customer retention and ongoing business. It requires understanding client needs, and preferences, and ensuring overall satisfaction.

In MioSalon's customer 360 profile, you can access various details, such as client preferences, previous services availed, no-show occurrences, total revenue generated, date of birth, anniversary date, and favorite staff members. This comprehensive history allows salons to understand their customers better and tailor services accordingly.

MioSalon aids in client retention by providing insights into client behavior, preferences, and history. The software enables salons to create personalized experiences, offer targeted promotions, and implement loyalty programs, fostering stronger relationships with clients and encouraging repeat business.

Yes, clients have separate login access through MioSalon, allowing them to conveniently view their appointment history, book appointments online, view previous transactions and download invoices.

Salon requirements for client management involve categorizing customers based on their activity and demographics. The essential categories include:

• Active: Engaged and regular customers who frequently avail salon services.
• Churn: Customers who were previously active but have reduced or stopped availing of services.
• Defeated: Customers who haven't engaged with the salon for an extended period.

• Female: Count of female customers.
• Male: Count of male customers.

• Membership: Customers who are part of any salon membership program.
• Non-Membership: Customers who do not have a membership.

These categorizations help salons understand customer engagement levels, tailor marketing strategies, and implement targeted campaigns for specific demographics or customer types. The goal is to enhance the customer experience, increase retention, and effectively manage client relationships.